Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect your personal information across all regions where we operate, including New Zealand, Australia, the United Kingdom, and the European Union/EEA. We are committed to handling your data responsibly and in compliance with the privacy laws applicable to each region.

This policy is designed to meet the requirements of:

  • New Zealand Privacy Act 2020
  • Australia Privacy Act 1988 (including APPs)
  • UK General Data Protection Regulation (UK GDPR)
  • EU General Data Protection Regulation (EU GDPR)

1. Information We Collect

We may collect personal information when you:

  • Visit or interact with our website
  • Make a purchase or subscribe
  • Contact us with enquiries or requests
  • Enter competitions, promotions or surveys
  • Interact via email, forms, ads or social media

We may collect:

  • Name
  • Postal address / billing address
  • Email address
  • Phone number
  • Payment details (processed by third‑party providers)
  • IP address, device data and website usage information
  • Any other information you choose to provide us

Sensitive information (such as health or ethnicity data) is only collected if required by law or explicitly provided with your consent.

2. How We Use Your Personal Information

We use personal information to:

  • Provide and deliver goods, services and subscriptions
  • Process payments and manage your account
  • Communicate with you about orders, enquiries or support requests
  • Improve our website, services and customer experience
  • Personalise content and marketing (where legally permitted)
  • Detect and prevent fraud or unlawful activity
  • Maintain business records and comply with legal obligations

3. Legal Bases for Processing (UK/EU GDPR)

Where GDPR applies (UK/EU residents), we rely on one or more of the following lawful bases:

Contractual Necessity
To supply goods or services you have requested.

Legitimate Interests
Where processing is necessary for our legitimate business purposes, such as:

  • Recovering debts owed to us
  • Managing our business operations
  • Preventing fraud or misuse of services
  • Marketing relevant products or services (where legally permitted)

We balance these interests with your rights and freedoms.

Consent
Where you have given clear consent, such as for certain marketing activities. You may withdraw consent at any time.

Legal Obligation
Where processing is required to comply with law, regulations or government authorities.

4. Sharing Your Personal Information

We may share your personal information with:

Service Providers
Companies who assist us in areas such as payments (e.g., Stripe), IT hosting, analytics, shipping or customer support.

Professional Advisers
Lawyers, auditors, accountants and consultants.

Debt-Recovery Agents / Legal Enforcement Providers
If you fail to pay amounts owed, we may share the minimum necessary information with third parties who help us recover debts or enforce our legal rights.

These parties are required to:

  • Use your information only for the purpose provided
  • Follow strict security and confidentiality obligations

Regulators and Law Enforcement
Where required by law, or where necessary to prevent harm, fraud or illegal activity.

We do not sell your personal information.

5. International Data Transfers

Because we operate across multiple regions, your information may be transferred or accessed across borders.

New Zealand
Data is protected under the NZ Privacy Act 2020.

Australia
If data is transferred outside Australia, we take reasonable steps to ensure the recipient is subject to comparable protections.

UK & EU (GDPR Regions)
When transferring your data outside the UK/EU, we rely on:

  • Adequacy decisions (e.g., New Zealand is deemed adequate)
  • Standard Contractual Clauses (SCCs)
  • Appropriate additional safeguards

6. Data Retention

We keep personal data only as long as necessary for the purposes described, including:

  • Fulfilling orders and providing services
  • Managing accounts and resolving issues
  • Meeting legal, tax or accounting obligations

Where no longer needed, we securely delete or anonymise the information.

7. Your Rights

Your rights depend on the laws of your region. You may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (in certain circumstances)
  • Object to processing based on legitimate interests
  • Opt out of marketing communications at any time
  • Request restriction of processing
  • Request a portable copy of your data (GDPR regions)
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details at the end of this policy.

8. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. Where data is shared with third parties, we require them to follow strong security standards.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Analyse usage
  • Provide personalised content
  • Support essential site functions

You can manage or disable cookies through your browser settings.

10. Marketing Communications

We may send you marketing communications where legally permitted. You may unsubscribe at any time using the link provided or by contacting us directly.

11. Children’s Privacy

We do not knowingly collect personal information from children under the minimum legal age in each jurisdiction. If we become aware of such collection, we will delete the information promptly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please please contact us via our website contact form or write to us at “The Natural Parent Magazine, PO Box 306, Oneroa, Auckland 1081, New Zealand”.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. Updates will be posted on our website with the new effective date. This policy was last updated in November 2025.